A: It is your responsibility to address any of these issues to your RC by 1 pm on Monday each week.

A: Your time sheet will not be processed until the following week (provided it is authorised and we receive it by
      the deadline for the following week’s payroll)

Q: What happens if I had submitted my time sheet on time but my manager failed to authorize it by the

     deadline?
A:  We cannot process unauthorized time sheets and it is your responsibility to ensure that your manager
      authorizes by the deadline.

Q: I do electronic time sheets and my line manager has not been set up on the system as the approver.
     What do I do?
A: Liaise with your manager to arrange for him / her to be added on the system as your approver. It is ideal to have two approvers so when one approver is not available you will have another  approver available to authorize your time sheets. Try and get a managers who are easily accessible to you set up as your approvers.

Payroll for PAYE locums

Q: When will I get my pay?
A: You are paid a week in arrears. If you worked this week your pay will be processed the following Tuesday. 
     We guarantee that you will receive your funds into your nominated bank account by the following Friday.

Q: Am I entitled for any sick pay?
A: Yes, you are entitled to statutory sick pay

Holiday Pay  for PAYE Locums

Q: How do I find out my basic and inclusive pay rates?
A: Your RC will provide you the details of your basic rate & inclusive rate

Q: What is a basic rate & inclusive rate?
A: Basic rate is your normal pay rate excluding your holiday fund and inclusive rate is your pay rate 
     including your holiday fund

Q: Does my quoted pay rate include holiday pay?
A: Usually yes. Your consultant will be bale to give you the breakdowns of your basic and inclusive rates.

Q: How do I work out my holiday pay?
A: You can work it out by multiplying the number of hours you worked by the difference between your basic
     rate and inclusive rate.

Q: How do I know how much holiday pay I'm entitled to?
A: Your holiday entitlement will be shown on your pay slip.

Q: How do I claim my holiday pay?
A: You can claim by completing a holiday fund request form and sending it us. The form can be either
     down loaded from our website www.backstop.org.uk  or you can obtain one from your RC

Q: When will I receive my holiday fund once I have claimed it?
A: Holiday funds will be processed along with your pay on Tuesday provided that you have enough funds available.

Q: What is the deadline for sending my holiday fund request?
A: The deadline is close of business on Monday each week

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Payroll for locums using Ltd. Companies:

Q: When will I get my pay?
A: You are paid a week in arrears. If you worked this week your pay will be processed the following Tuesday. 

We guarantee that you will receive your funds in your nominated bank account by the following Friday but it may take additional days for the funds to be transferred to your personal bank account by your Ltd company administrator.   

Q: My Ltd company provider hasn’t paid me.  Whose responsibility is it chase them?
A:  It is your responsibility to chase your Ltd company provider.

Q: How do I find out how my ltd company works and how my pay is calculated?
A: You have to contact your Ltd company provider for this information

Q: Am I entitled to any holiday pay through Backstop?
A: No, you are not entitled for any holiday fund through us. You have to contact your Ltd company provider for details of your holiday entitlement.

Q: Am I entitled to any sick pay through Backstop?
A: No you are not entitled to any sick pay through us. Contact you Ltd company provider for sick pay details.

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Claiming Expenses

Q: What expenses can I claim?
A: Any work related expenses authorised by your line manager can be claimed.

Q: I submit paper time sheets. How do I claim my expenses / mileage?
A: Complete an expense form from your council / YOT and send it to us once it has been authorised by your manager.

Q: I submit electronic time sheets. How do I claim my expenses?
A: Your expenses have to be submitted online along with your time sheets and have to be authorised by your
     manager (exclusions apply)

Q: How will I be reimbursed for my expense claim?
A: Authorised expense claims will be reimbursed via a cheque or BACS payment which is directly sent to the
     locum.

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Taking holidays

Q: How many days of holiday am I entitled to in a year?
A: You are entitled to 20 days of holidays pro rata

Q: I am going on holiday. Do I need to inform my RC?
A: Yes, you have to inform your RC about any holiday you will be taking.

Q: I submit paper time sheets and if I am going on holiday for a full week. Do I need to submit a time
     sheet?
A: No, you don’t have to submit a time sheet for the time you are on holiday

Q: I submit electronic time sheets and if I am going on holiday for a full week, do I need to submit a
     time sheet?
A: You might have to submit a 0 hours time sheet or 0 hours not worked time sheet depending on the MVS.
     You can get further details from the guides.

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PDS

Q: What is PDS?
A: Professional Development Scheme provides you financial help with your training & professional
    development. (Subject to terms & conditions)

Q: How does PDS get calculated?
A: Once you have completed 280 hours, you will accrue £1 for every 4 hours you work

Q: What is the maximum limit I can claim through PDS?
A: You can claim up to £ 350 in any Backstop financial year

Q: What is the backstop financial year?
A: Backstop’s financial year runs from 1^st of August to 31^st of July

Q: How do I know how much I have accumulated?
A: Our finance team will be able to provide you with this information.

Q: What is supported by the PDS?
A: PDS supports trainings, courses and purchase of books related to your current role

Q: How do I claim my PDS?
A: You have to provide proof of payment (receipts) and claim in writing. You will be reimbursed up to the value your have accrued through PDS via a cheque or BACS payment

Q: Do I have to pay any tax for claiming through PDS?
A: No. PDS is a tax exempted benefit so you are not liable to pay any tax.

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