What would you think keeps our candidates the happiest?
Good service, quick response rate, friendly consultants... Yes, all of the named are important, but the most important probably is: prompt and hassle free payment!
We often receive feedback stating that our candidates are especially happy about our payroll team who work hard for accurate payment in time. Our deadline for any timesheet is Monday COB, meaning 5pm. This deadline guarantees timely payment for our locums.
On Monday we check all the timesheets that have been sent on Friday the week before & collate the information for the ones which have been authorised. We are unable to pay against any unauthorised timesheets so it is essential to have it authorised before the cut off. Any problems should be advised to the RCs as soon as possible. Many locums therefore submit their timesheets on a Friday to give their manager plenty of time to authorise before the cut off of 5pm Monday.
On Tuesday morning, after a final check, the payroll is processed so that we can make sure payment will reach locums’ limited & umbrella companies by Thursday of each week. At the same time a self bill invoice & remittance advice is generated & sent by email. At this point the payroll team invoice for all the work completed so that Backstop can be paid. Because if we don´t get paid, we cannot pay our locums either.
To keep this well oiled machine running it is important that we receive timesheets on time! A delay may result in timesheets being carried forward to the following week, delaying the payment to the limited or umbrella company and thus the locum being paid only the next week.